Cherry Fiber

Customer Knowledge Center

Knowledge for FTTH Customers

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Installation Guide

Learn how Cherry Fiber installs fiber cables, ONTs, and routers in your home for reliable connectivity.
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Router Setup

Step-by-step instructions to configure your Wi-Fi router, change passwords, and improve wireless coverage.

Troubleshooting

Common issues like slow internet, no signal, or cable problems and how to resolve them quickly.
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Billing & Payment

Understand payment options, billing cycles, and how to securely pay online or offline.
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Safety & Maintenance

Best practices to keep fiber cables safe, avoid breakage, and maintain stable connections.
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Service Upgrade

How to request higher-speed plans, additional connections, and other service enhancements.